About Trust Relay

A letter from the founder.

When someone dies, their family is often left searching — for the life insurance policy no one mentioned, the accounts no one listed, the records, and the plain instructions that tie them together. Every family deserves to already know where those things are — not just the families with an attorney on retainer.

Why I built this.

In 2019, my mother passed away. I was her confidant. She didn’t leave a formal will — not because she didn’t care what came next, but because making one felt expensive, intimidating, or simply out of reach. So she did what many people do: she talked to me. She told me what mattered, and trusted me with the details.

Because of those conversations, I could carry out her wishes when the moment came. I knew which accounts existed. I knew who to call. I knew where to look for the things she’d kept private. That knowledge made an unbearable time a little less chaotic for the people who loved her.

It also made something clear. Most families I’ve watched go through this weren’t unprepared because they were careless. They were unprepared because life gets busy, conversations get delayed, and paperwork gets scattered across desks and drawers and inboxes — and because people reasonably assume there will always be more time.

My name is Juronn Olivier. I’ve spent years in insurance, financial analysis, and product — watching families work through claims and policies from the inside. That work and my mother’s passing taught me the two halves of this: one taught me why it matters, the other taught me how to build it.

Trust Relay is my attempt to make the kind of conversation my mother and I had possible for everyone — quietly, privately, and in your own words. If you take one thing from this page, let it be this: preparing isn’t about expecting the worst. It’s about removing one source of confusion from your family’s hardest week.

— Juronn

Why Trust Relay exists

What families face when nothing was written down.

Grief is heavy enough on its own. Underneath it sits a slower, practical problem: finding what the person who died kept in their head. It can take weeks — tracking down policies, proving who you are to institutions that won’t talk to you, and guessing at decisions they’d have known by heart.

  1. 01
    Lost policies Life insurance goes unclaimed every year because the family never finds the paperwork. A policy can sit dormant for decades.
  2. 02
    Unknown accounts A bank account, brokerage, retirement plan, or digital wallet your family doesn’t know about can quietly disappear into the system.
  3. 03
    Missing instructions Even when accounts are known, families often don’t know what to do next — who to contact, what to reference, where to begin.
  4. 04
    Confusion at the worst moment The result is days or weeks of phone calls and dead ends, during the time a family most needs calm.

What Trust Relay is — and is not

Clear about the role we play.

Trust Relay sits in a specific, narrow place. We’re as careful about what we are not as about what we are.

What Trust Relay is

  • A private map Of where your important accounts and policies are held — the minimum your family needs to find them.
  • A directory of contacts The people you want notified, and the relationships between them and the institutions you’ve listed.
  • Instructions in your own voice What to ask, who to call, what to reference — released only after careful verification.
  • A companion to a will Sitting alongside any will, trust, or estate plan you already have. Not in their place.

What Trust Relay is not

  • Not a will Or a substitute for one. Legal documents still matter, and we don’t replace them.
  • Not legal advice For attorney matters, please consult an attorney. We’re a record-keeper, not a counselor.
  • Not financial advice We don’t move money, settle claims, or guarantee payouts of any kind.
  • Not a password vault We never ask for passwords, PINs, private keys, or login credentials. There’s no field to enter one.

How we keep all of this private is its own subject — see our Security page.

Core principles

Five commitments we hold to.

  1. 01
    Privacy by default Your records are yours. We never sell information, never share it without your authorization, and never need the secrets that would put you at risk.
  2. 02
    Simplicity over completeness We choose the simplest possible thing that helps your family find what they need. We don’t build features just because we can.
  3. 03
    Family-first design Every decision we make is judged by one question: will this make the moment easier for the family on the other end?
  4. 04
    Transparency about what we do We tell you plainly what we collect, what we don’t collect, how verification works, and what we cannot promise. No hidden mechanisms.
  5. 05
    Respect for your wishes We do exactly what you asked us to do — no more, no less, and only when verification confirms it’s time.
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