Questions, answered.

No. Trust Relay Services is not a will, trust, or legal document. It’s a continuity service that complements your estate plan by ensuring your family knows where accounts are held and who to contact.

For legal directives, consult an estate attorney. We exist to fill the gap between “a will exists” and “the family can actually find everything.”

No — account numbers are entirely optional. Most families only need the institution name and a clear instruction (e.g., “Contact claims at Prudential”).

If you choose to add a reference number for convenience, it’s stored with bank-grade AES-256 encryption.

Only after a careful, multi-step verification — documentation review and trusted-contact confirmation — so your family is never alerted prematurely.

The full step-by-step is on the Security page.

Yes. Trust Relay is built to do yourself, but if you’d like a hand, you can add Family Guidance ($59.99, one-time) — we’ll build out your institutions, people, and instructions with you, and when the time comes a specialist personally walks your beneficiaries through everything you left. Add it right when you sign up, or any time later from your account.

See the Pricing page for the membership and the optional add-on.

Yes — AES-256 encryption in transit and at rest, no passwords ever stored, and account details kept minimal by design.

For the full picture, see the security page.

A short email on the schedule you pick — annual, quarterly, or monthly — with one button: “I’m here — all is well.” One click confirms you, and signing in to your account counts too. If a check-in goes unanswered we send a gentle reminder, and only after extended silence does a person open a review. Check-ins are how Trust Relay knows everything is fine without you having to do anything else.

A person reviews it — nothing is automatic. We first try to reach you directly, more than once, and any response from you ends the matter quietly. If we truly cannot reach you, a release is approved by a human and scheduled with a 72-hour final notice to you; signing in or clicking one link cancels it instantly. Only after all of that do the people you chose receive the guidance you wrote. A false or mistaken report never reaches your beneficiaries. If you’ve added Family Guidance ($59.99, one-time), we don’t just deliver what you prepared — a specialist walks each beneficiary through it, step by step.