1. Introduction
Trust Relay Services (“we,” “us,” or “Trust Relay”) provides an estate-continuity platform that helps you store where your important institutions and accounts are held, add beneficiaries or trusted contacts, and leave instructions so the people you’ve chosen know who to contact when needed.
This Privacy Policy explains what information we collect, how we use it, what we share, and the choices you have. We’ve written it in plain language. If anything is unclear, we’d rather hear from you than have you guess.
2. Information we collect
Account information
- Your name
- Email address
- Phone number (optional)
- Login and account credentials for the Trust Relay Services account itself
Institution information
- Institution names
- Account categories (e.g., bank account, life insurance, retirement)
- Optional account identifiers, such as nicknames or last four digits
- Optional notes
Beneficiary and contact information
- Names
- Relationships to you
- Email addresses
- Phone numbers (optional)
- Preferred languages
Instructions and messages
- Guidance you provide for each beneficiary or contact
- Optional personal messages
- Institution-specific instructions
Usage and technical information
- Login activity
- Device and browser information
- IP address
- Page interactions
- Account update history
4. How we use information
We use information to:
- Provide and maintain the service
- Allow you to manage your institutions, beneficiaries, and instructions
- Send account notices and annual review reminders
- Support subscription and billing activity
- Conduct verification reviews
- Prepare and send beneficiary or contact notifications you have authorized
- Improve security and prevent misuse
5. Beneficiary and contact notifications
Trust Relay Services may contact beneficiaries and designated contacts you have provided if your passing is reasonably verified through our review process and you have authorized us to do so.
When contacted, beneficiaries may receive:
- Institution names and categories you have stored
- The instructions you wrote in your own words
- Any optional personal messages you created for them
Trust Relay Services does not determine legal beneficiary status, and does not guarantee insurance claims, payouts, account access, or any other financial outcome. Legal beneficiary designations are governed by the underlying institution or applicable law.
6. Verification review process
Before any notification is sent, a reasonable verification review takes place. This review may include:
- The status of your annual information review
- Direct outreach attempts to you through the contact methods you provided
- Email and SMS contact attempts when available
- Confirmation by backup or designated contacts when available
- Consultation of publicly available information
- Manual human review before any notifications are sent
We err strongly toward not contacting anyone unless the picture is unambiguous.
8. Data security
We use reasonable administrative, technical, and organizational safeguards to protect your information, including:
- Encrypted transmission of data
- Access controls on stored information
- Restricted administrative access to sensitive records
- Careful handling procedures for verification material
No security program is perfect. We are committed to continuous improvement and to disclosing material incidents in line with applicable law.
9. User control and choices
You may at any time:
- Update your account information
- Add, edit, or remove institutions
- Add, edit, or remove beneficiaries and contacts
- Update or revise instructions and personal messages
- Cancel your subscription
- Request deletion of your information
10. Data retention
We retain information as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain audit records related to verification and notification activity. When you request deletion, we will delete your information within a reasonable period, except where retention is required by law.
11. Children’s privacy
Trust Relay Services is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
12. International users
Trust Relay Services may support multiple languages, but availability may be limited by region. Subscription payments may be processed in U.S. dollars. By using the service from outside the United States, you understand your information may be processed in the United States.
14. Updates to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Material changes will be announced through the service or by email where appropriate.
15. Contact us
Questions about this Privacy Policy or our handling of your information?