Questions, answered.

No. Trust Relay Services is not a will, trust, or legal document. It’s a continuity service that complements your estate plan by ensuring your family knows where accounts are held and who to contact.

For legal directives, consult an estate attorney. We exist to fill the gap between “a will exists” and “the family can actually find everything.”

No — account numbers are entirely optional. Most families only need the institution name and a clear instruction (e.g., “Contact claims at Prudential”).

If you choose to add a reference number for convenience, it’s stored encrypted at rest, and you can remove it at any time.

Your beneficiaries hear nothing until the very end. We check in with you — and only you — on the cadence you choose, try harder if you go quiet, and a person on our team reviews the case before your guidance is released to anyone. Only after death is confirmed — with a 72-hour final notice to you first — is the guidance you wrote released to the people you chose.

One exception, and it’s yours to make: you can choose to let someone know they’ve been named, any time. The full step-by-step is on the Security page.

Yes. Trust Relay is built to set up yourself, but if you’d like a hand, you can add Guided Family Support ($59.99, one-time) — an optional one-on-one setup session is included, where a specialist personally sets up your institutions, people, and instructions with you, and upon your death we personally guide your beneficiaries through everything you prepared. Add it right when you sign up, or any time later from your account.

See the Pricing page for the membership and the optional add-on.

Yes — your information is encrypted in transit (TLS) and at rest (AES-256), and the most sensitive fields — instructions, personal messages, and any reference numbers — carry additional field-level encryption. We never ask for the passwords or logins to your outside accounts, and your Trust Relay sign-in password is held only as a secure hash by our authentication provider.

For the full picture, see the security page.

A short email on the schedule you pick — yearly, quarterly, or monthly — with one button: “I’m here — all is well.” One click confirms you, and signing in to your account counts too. If a check-in goes unanswered we send a gentle reminder, and only after extended silence does a person open a review. Your beneficiaries see nothing during any of this — check-ins are how Trust Relay knows everything is fine without you having to do anything else. And there’s a fourth rhythm: connect Apple Health or a ring in the iPhone app, and being active is your check-in — see “Can my phone or watch check in for me?”

Yes. Connect Apple Health in the Trust Relay iPhone app, and being active is your check-in. No special device is required — the iPhone already in your pocket counts your movement, and an Apple Watch or Oura ring strengthens the signal. With Apple Health the reading lives on your phone, so it reaches us when you open the app — a quick visit every few days keeps the signal flowing. An Oura ring syncs on its own, no app visits needed. Connecting switches your schedule to Connected activity: while your days show activity, check-in emails stay quiet; if your signal goes still for about two weeks, a normal check-in simply begins, and we still check in with you directly at least once a year no matter what. A quiet device never counts against you — and nothing is ever released because a device went silent.

Your health data stays yours. Trust Relay keeps a single daily yes-or-no — whether your device recorded movement that day — along with the date and which device it came from. Never your step count, heart rate, sleep, or location. With Apple Health, the reading happens on your phone, and only that yes-or-no ever leaves it. The feature is optional and off by default, and you can disconnect it or delete its data at any time. The Trust Relay app is on the App Store.

A person reviews it — nothing is automatic. We first try to reach you directly, more than once, and any response from you ends the matter quietly. If we truly cannot reach you, a release is approved by a human and scheduled with a 72-hour final notice to you; signing in or clicking one link cancels it instantly. Only after all of that is the guidance you wrote released to the people you chose. A report alone never triggers a release — a person reviews every case, and nothing is released to your beneficiaries until that review is complete. If you’ve added Guided Family Support ($59.99, one-time), we don’t just deliver what you prepared — a specialist personally supports each beneficiary through it, step by step.

We won’t disappear quietly. If the service ever winds down, every customer is notified directly by email before anything changes, and we refund the unused portion of your membership — prorated for the time you haven’t used.

Yes. You can join from anywhere in the world — prices are in U.S. dollars — and the iPhone app is on the App Store in 148 countries and regions. Everything works the same wherever you live: we check in with you the same way, a person reviews every case the same way, and nothing changes because of where you are.

When the time comes, your guidance reaches the people you chose by email — wherever they are — and Guided Family Support sessions happen by phone or video call in any country.

Yes. Each person on your list can hold the files you want them to have — a will, a deed, a policy, a letter — as PDF, Word, or image (JPG, PNG, HEIC). Each file can be up to 15 MB, and each person can hold up to 250 MB in total.

Files are stored encrypted and we don’t read them. They reach the person you attached them to only after our human-reviewed release, and only once that person confirms a one-time code sent to their email. You can remove any file at any time.