Questions, answered.

No. Trust Relay Services is not a will, trust, or legal document. It’s a continuity service that complements your estate plan by ensuring your family knows where accounts are held and who to contact.

For legal directives, consult an estate attorney. We exist to fill the gap between “a will exists” and “the family can actually find everything.”

No — account numbers are entirely optional. Most families only need the institution name and a clear instruction (e.g., “Contact claims at Prudential”).

If you choose to add a reference number for convenience, it’s stored encrypted at rest, and you can remove it at any time.

Your beneficiaries hear nothing until the very end. We check in with you — and only you — on the cadence you choose, try harder if you go quiet, and a person on our team reviews the case before your guidance is released to anyone. Only after death is confirmed — with a 72-hour final notice to you first — do the people you chose receive the guidance you wrote for them.

One exception, and it’s yours to make: you can choose to let someone know they’ve been named, any time. The full step-by-step is on the Security page.

Yes. Trust Relay is built to set up yourself, but if you’d like a hand, you can add Guided Family Support ($59.99, one-time) — a specialist personally sets up your institutions, people, and instructions with you, and when the time comes personally supports your beneficiaries through everything you prepared. Add it right when you sign up, or any time later from your account.

See the Pricing page for the membership and the optional add-on.

Yes — your information is encrypted in transit (TLS) and at rest (AES-256), and the most sensitive fields — instructions, personal messages, and any reference numbers — carry additional field-level encryption. We never ask for the passwords or logins to your outside accounts, and your Trust Relay sign-in password is held only as a secure hash by our authentication provider.

For the full picture, see the security page.

A short email on the schedule you pick — yearly, quarterly, or monthly — with one button: “I’m here — all is well.” One click confirms you, and signing in to your account counts too. If a check-in goes unanswered we send a gentle reminder, and only after extended silence does a person open a review. Your beneficiaries see nothing during any of this — check-ins are how Trust Relay knows everything is fine without you having to do anything else.

A person reviews it — nothing is automatic. We first try to reach you directly, more than once, and any response from you ends the matter quietly. If we truly cannot reach you, a release is approved by a human and scheduled with a 72-hour final notice to you; signing in or clicking one link cancels it instantly. Only after all of that do the people you chose receive the guidance you wrote. A false or mistaken report never reaches your beneficiaries. If you’ve added Guided Family Support ($59.99, one-time), we don’t just deliver what you prepared — a specialist personally supports each beneficiary through it, step by step.